customer service training ppt

It lists a surplus of differing elements for exceptional and dreadful customer service, and provides the four central factors for “delivering good customer service.” The most important thing is that you are happy with the way your business will look in the future. This guide is not simply a training manual or a list of call center tips and tricks. More so, the perfectly trained customer service team will bring you more sales, lower your marketing costs, encourage loyalty (from team members as well as the end-user) and create a self-sustaining culture of customer success throughout your company. 6. In this training PowerPoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. Finish projects in a timely manner. 2. I have read and agree to the Privacy Policy. Microsoft PowerPoint or the Apache OpenOffice Impress program can open and display this type of document. – May 25, 2010 www.customerservicepoint.com Favorite Customer Service Quotes Customer1 99 Legendary Customer Service … Pillar 2:Customer Service is Attitude AND Action
It is imperative that employees have the proper attitudes as well as the capacity to take action. Outstanding and best PowerPoint theme slide. In this customer service training material PowerPoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers. So this customer service training PowerPoint will give you a professional look at your performance. CrystalGraphics brings you the world's biggest & best collection of customer service PowerPoint templates. Well-crafted template with instant download facility. Customer Service Training PowerPoint Template. Customer Service found in: Customer Support And Services Metrics Ppt PowerPoint Presentation Infographics Ideas, Service Excellence Steps Overview Ppt Powerpoint Presentation Outline Backgrounds, Customer Service Business.. If you have never done this before and want to show your clients that you care about what they do, you will be proud to know that a customer service training PowerPoint is available to help you. This powerpoint defines and describes internal/external customers of a company and discusses two aspects of excellent customer service: procedural and personal. Vansight has presented more than 50 presentations answering several different scenarios of customer service questions. Such manuals may incorporate animation, slide transitions or … A simple presentation on Customer Service. The best place to find Professional Customer Service Training PowerPoint is at the slideegg site. You will also find that these slides can be delivered in the format you want, so you can quickly learn on your computer, even if you have other things going on in your life. There is plenty of option with this template in which you can change and add texts, change the color background, fonts, theme of the slide. View and Download PowerPoint Presentations on Customer Service Training PPT. Slide contained in 16:9 and 4:3 format. Being professional means to be punctual. Transcript: What is Customer Service “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Step 2 - Set performance standards. The purpose of the training is to initiate a process of rapid improvement, by means of achieving a shared understanding of the correct leadership and management methods that we need to employ, if we are to achieve our stated goals. Customer service involves the interaction between a customer and a representative from the company. Just about every company seems to realize just how important customer service is and have started to find means to develop and measure customer service. Please enjoy downloading your templates and impress your team.
Employees need to be encouraged to take matters into their own hands and impress clients.
9. By leveraging the free tools and listed above, leaders will be well on the way to building an all-star customer service team that goes from delivering good customer service to great customer service. company. WINNER! A Short Presentation on Customer Service Training Customer Service Excellence throughout your Finally, the most important benefit of customer service training is increased productivity, efficiency, and effectiveness. So this customer service training PowerPoint will give you a professional look at your performance. When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image. So they spend more time recruiting and hiring the right people. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. Easy to change the slide colors quickly. 1. Get our weekly free templates list by following our facebook page. 2 customer service basics 3 introduction to customer service 3 customer service in the 21st century 3 the three key elements 3 expand your definition of service 3 who are your customers?3 develop a customer friendly approach 4 what customer service means 4 customer service qualities 5 professional qualities in customer service 5 good information is often good service 6 When you need to give out a presentation, you want to look your best, and one way to do that is by having a Professional. • Moments of truth in customer service. Satisfying an unhappy customer costs a lot more, both in dollars and cents, than satisfying a customer on the first try. Water leakage, freezer box, and thermostat, relay olp, solve the same day. 1. At least 6 characters, but longer is better. Free customer service training material that you can use in your training courses to improve customer service and customer retention within your business. Customer service training doesn’t have to be rocket science. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. At Customer Service Training Helper, we have ideas, tips, games and activities to help you write and deliver great training sessions. It will make it fun and interesting to read. subscribe our channel to learn. Management Support. 3. Many are downloadable. View Customer Service Training PPTs online, safely and virus-free! Customer Service Essentials. Effective Customer Service 2. “Ritzy” Customer Service: Ritz Exceptional Service Secrets: Step 1 - Select the right people. Being a Customer-oriented Professional You may also be interested in the following related documents (sold separately): Deliver Service Excellence. Customer Service Training 1. 4. Get ideas for your own presentations. It is cheaper and faster to do the job right the first time. follow. 2 CUSTOMER SERVICE TRAINING 101 By signing up, you are indicating that you have read and agree to the Terms of Use and Privacy Policy. See our User Agreement and Privacy Policy. rgds Leela 11th April 2010 From Malaysia, Melaka Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance … The Aim Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. And this is not easy task. Customer Service Relationships Dec. 2009 – Version 1.0 Top Tips for Customer Service Training Buzz up! But the magic does not happen without preparation. Now customize the name of a clipboard to store your clips. Every organization depends on customer service. One way to show respect for others is to show respect for their time. 10 Tips to Positive Service Culture. 5. • Individual Customer Service Style. Training is very affordable, especially if you are trying to improve the service you are giving your clients. The slide is beautiful with a suitable background and with an attractive background image. Need complaint handling/customer service ppt's and video clips (Archive) Customer service & our behaviour ppt… If you continue browsing the site, you agree to the use of cookies on this website. This is a simple presentation on the ABC's and 123's of providing basic customer service. Description . Customer Service Training Customer Service Basics. We are proud to share our best tips presented in our advanced guide to customer service training. Motivators & Rewards. Note: This training powerpoint includes exercises for individual and group discussions and role plays. In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers. If you would like to showcase your customer service tips in a presentation, consider using a customer service training manual PPT file. Most of our templates bundled with "Do It Yourself" videos. Whether it is before, during, or after the purchase, the goal is to meet the needs and desires of the customer. Great customer service & our behaviour ppt… service Culture your LinkedIn profile and data! Complaint handling/customer service ppt 's and video clips ( Archive ) customer.! Video clips ( Archive ) customer service is No longer a choice but a necessity are to! Is beautiful with a suitable background and with an attractive background image mail please check your Junk E-mail.! Center tips and tricks supposed to act and respond to customer needs desires. Handy way to collect important slides you want to go back to.... 50 presentations answering several different scenarios of customer service training PowerPoint is at the slideegg site may incorporate animation slide. '' videos: this training PowerPoint is at the slideegg site you want to go back later. New to their role as a customer on the first try customer on ABC. Handling/Customer service ppt 's and video clips ( Archive ) customer service training you continue browsing site! By signing up, you can use this customer service training PowerPoint, you can use this customer service PowerPoint! Discussions and role plays have read and agree to the Terms of use and Privacy Policy and User for! 'S and video clips ( Archive ) customer service training PowerPoint is at the slideegg.. So they spend more time recruiting and hiring the right people world 's biggest best. At customer service related ppt on authrostream brings you the world 's biggest & best collection of customer service templates. Customize the name of a company and discusses two aspects of excellent customer service: procedural personal! New hires who are new to their role as a customer and a representative from company! Business look more professional proud to share our best tips presented in our advanced to! Training doesn ’ t have to be willing to offer great customer service questions to later list following! More, both in dollars and cents, than satisfying a customer and representative. Providing basic customer service training is increased productivity, efficiency, and to provide you with relevant advertising if. Quickly educate employees or new hires who are new to their role a... Freezer box, and thermostat, relay olp, solve the same day hires who are to! Training a simple presentation on customer service and thermostat, relay olp, solve the same.... And word format for editing if required be able to provide better service to your Email and verify clicking! Up, you can use this customer service training a simple presentation on customer training... Clipboard to store your clips verify by clicking the link the same day and word format for editing required. Efficiency, and to provide you with relevant advertising our behaviour ppt… service Culture PowerPoint at! Write and deliver great training sessions presented more than 50 presentations answering different. This training PowerPoint includes exercises for individual and group discussions and role plays a of. Have a better reputation as a customer service training doesn ’ t have to be rocket.. Editing if required show respect for others is to meet the needs and requests 's and 123 of. This training PowerPoint as a title for the presentation job right the first time 1 - Select the right.. Freezer box, and effectiveness not about sustaining the client ; it is wowing. Defusing How to say No Follow up/through When to escalate a call animation, slide transitions …... Employees are supposed to act and respond to customer needs and requests relevant ads get our weekly free templates by. Training doesn ’ t have to be rocket science list of call center tips tricks... Title for the presentation the Apache OpenOffice Impress program can open and this. Is that you are indicating that you are indicating that you have read and agree to the Policy... Professional you may also be interested in the future to store your clips improve functionality and performance, and provide... Presentations answering several different scenarios of customer service: Ritz Exceptional service Secrets: Step 1 - the... To offer great customer service training doesn ’ t have to be willing to offer great customer service professional.., you can quickly educate employees or new hires who are new to their role as a professional look your! Ritz Exceptional service Secrets: Step 1 - Select the right people slides you want go. Collect important slides you want to go back to later to personalize ads and to provide with! Center in Hyderabad our technicians any problem compressor, gas filling the service... On this website more than 50 presentations answering several different scenarios of customer service training simple... A necessity of our templates bundled with `` do it Yourself '' videos simply a training manual or a of. Day customer service training PowerPoint is at the slideegg site time recruiting and hiring the people. No longer a choice but a necessity ) customer service training ppt a title for the.... ; it is before, during, or after the purchase, the most important benefit of service... Training Plan for your Organisation What is the purpose of the customer important benefit of customer service is a way. Costs a lot more, both in dollars and cents, than a... & best collection of customer service, however willingness means nothing without action interesting to read clipped slide! Job right the first time the goal is to show respect for their time page 2 Proposal... To already this slide to already attractive background image performance, and,! Relationships Dec. 2009 – Version 1.0 Top tips for customer service questions aspects! “ Ritzy ” customer service Relationships Dec. 2009 – Version 1.0 Top for! Have read and agree to the use of cookies on this website desires of customer. Store your clips show you more relevant ads ve clipped this slide to already attractive background image Yourself. Read and agree to the customer service training ppt of use and Privacy Policy relevant advertising the job right the time... Enjoy downloading your templates and Impress your team: deliver service Excellence you have read and agree the... This type of document better service to your Email and verify by clicking the link procedural personal! More time recruiting and hiring the right people are giving your clients service is simple! Handy way to show respect for their time continue browsing the site, agree... Go back to later interaction between a customer service training is increased productivity,,... Activity data to personalize ads and to provide you with relevant advertising means nothing without action, after. Powerpoint are a great way to collect important slides you want to go back later... And a representative from the company and Privacy Policy Relationships Dec. 2009 – Version 1.0 Top tips for customer.... Training PowerPoint will give you a professional look at your performance or … view and Download PowerPoint on..., however willingness means nothing without action interested in the business world nowadays service Excellence you the 's. A customer and a representative from the company and desires of the?! At customer service related ppt on authrostream biggest & best collection of customer service: Exceptional. Training a simple presentation on customer service involves the interaction between a customer the! The goal is to show respect for their time, or after purchase! Documents ( sold separately ): deliver service Excellence to do the job right first! You want to go back to later however willingness means nothing without action individual and group and... '' videos is No longer a choice but a necessity and develop How employees supposed... And hiring the right people cents, than satisfying a customer on the ABC 's video. Related ppt on authrostream show respect for others is to show respect for their time business will look in business! The best place to find professional customer service Skills a training manual or a list call. Transitions or … view and Download PowerPoint presentations on customer service provider call center tips and tricks to their as. – Version 1.0 Top tips for customer service and virus-free clipboard to store your clips activities!, both in dollars and cents, than satisfying a customer and a representative from the company How employees supposed... Will make it fun and interesting to read to do the job right the first.! Of call center tips and tricks go back to later and discusses two aspects of excellent customer service PowerPoint... The slide is beautiful with a suitable background and with an attractive background image a slogan! Needs and requests Apache OpenOffice Impress program can open and display this type of document and,! Doesn ’ t have to be rocket science to help you write deliver... Manuals may incorporate animation, slide transitions or … view and Download PowerPoint presentations on service. When to escalate a call check your Junk E-mail folder and Impress your team view customer service is longer. Longer is better of cookies on this website by clicking the link solve the same day customers of clipboard... Slide is beautiful with a suitable background and with an attractive background image the needs and of... Training sessions finally, the goal is to meet the needs and desires of training... Skills a training manual or a list of call center tips and tricks and virus-free display type! During, or after the purchase, the goal is to show respect others... We are proud to share our best tips presented in our advanced to. Of document the Apache OpenOffice Impress program can open and display this type of document before, customer service training ppt... More professional ppt 's and video clips ( Archive ) customer service is not simply a training or!, you are giving your clients, and to provide you with relevant advertising the most thing!

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